TERMS & CONDITIONS CONDITIONS OF USE Use of Polynesian Botanicals website constitutes agreement to our terms and conditions. We encourage you to review the following information. PRIVACY Please review our privacy policy which also governs your visit to the Website, so that you may understand our privacy practices. TRADEMARKS Polynesian Botanicals is a division of Portofino Spa Essentials, LLC. All trademarks, service marks and trade names of Portofino Spa Essentials, LLC used in the site are trademarks or registered trademarks of Portofino Spa Essentials, LLC, its officers and/or individuals. COPYRIGHT All content on this website is the exclusive property of Portofino Spa Essentials, LLC said content includes text, graphics, logos, icons, and images. Our content is protected by United States and international copyright laws and we reserve all rights contained therein. The collective work includes works that are licensed to Portofino Spa Essentials, LLC. Copyright 2008. Portofino Spa Essentials, LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Portofino Spa Essentials, LLC or purchasing Polynesian Botanicals products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Portofino Spa Essentials, LLC or to purchase Polynesian Botanicals products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Portofino Spa Essentials, LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site. LIMITATION OF LIABILITY / WARRANTY DISCLAIMER This site is provided by Portofino Spa Essentials, LLC on an "as is" and "as available" basis. Portofino Spa Essentials, LLC makes no warranties, either expressed or implied, as to the operation of the site or the content contained therein. To the fullest extent permissible pursuant to applicable law, Portofino Spa Essentials, LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. You expressly agree that your use of PolynesianBotanicals.com is at your own risk. Portofino Spa Essentials, LLC cannot warrant that this site, our servers, or email communications affiliated with the use of this website, are free from viruses or other harmful components. Portofino Spa Essentials, LLC will not be responsible for any damages of any kind resulting from use of this website, including but not limited to direct or indirect use. Portofino Spa Essentials, LLC does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you. <DIV>INDEMNIFICATION </DIV><DIV>INDEMNIFICATION You agree, at your own expense, to indemnify, defend, and hold harmless Portofino Spa Essentials, LLC / Polynesian Botanicals, its representatives, officers, directors, employees, agents, licensor's, suppliers and service providers from and against any claims, suits, actions, losses, expenses, damages and costs, including, but not limited to, reasonable attourneys' fees and costs awarded against or otherwise incurred by or in connection with or arising from any such claim, suit, action or proceeding attributable to any such claim resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account. </DIV>APPLICABLE LAW By visiting PolynesianBotanicals.com, you agree that the laws of the state of California, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and PolynesianBotanicals.com CHANGES IN POLICY Portofino Spa Essential, LLC reserves the right to modify, alter, delete and update these policies at any time we see fit. Such alterations do not nullify our rights if infringements or breaches occurred under a previous version of these conditions. TERMINATION These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Portofino Spa Essentials, LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination. NOTICE Portofino Spa Essentials, LLC may deliver notice to you by means of e-mail, a general notice on the site by other reliable method to the address you have provided to Portofino Spa Essentials, LLC. MISCELLANEOUS Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Polynesian Botanicals products.) shall be in the state or federal courts located in Ventura County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Polynesian Botanicals products) must be commenced within one (1) year after the claim or cause of action arises. Portofino Spa Essentials, LLC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Portofino Spa Essentials, LLC may assign its rights and duties under this Agreement to any party at any time without notice to you. Information presented on PolynesianBotanicals.com is not intended to serve as, or substitute for, professional medical advice, diagnosis, or treatment. PROTECTING YOUR ACCOUNT Some portions of this website permit user-name and passwords to be used, specifically for our wholesale accounts. You are responsible for protecting your unique user name and password and you agree to be responsible for all activities performed under your user account. CONTENT SUBMITTED BY SITE USERS If you post content to this site or otherwise submit material (including, but not limited to, photographs and testimonials), you grant Portofino Spa Essentials, LLC and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. By your submission you represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Portofino Spa Essentials, LLC or its affiliates for all claims resulting from content you supply. Portofino Spa Essentials, LLC reserves the right to remove any content at our sole discretion. USE OF SITE Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Portofino Spa Essentials, LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization. PARTICIPATION DISCLAIMER Portofino Spa Essentials, LLC does not and cannot review all communications and materials posted to or created by users accessing the site and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Portofino Spa Essentials, LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Portofino Spa Essentials, LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Portofino Spa Essentials, LLC in its sole discretion. AFFILIATE AGREEMENT This Polynesian Botanicals Affiliate Agreement (the "Agreement") sets forth the complete terms and conditions that apply to a party's participation in the Affiliate Program (the "Program") of Polynesian Botanicals, a division of Portofino Spa Essentials, LLC (a California company) ("Polynesian Botanicals"). As used in this Agreement, the terms "we" and "Merchant" mean Polynesian Botanicals, and the terms "you" and "Partner" mean the applicant party (each referred to herein as a "Party" and collectively as the "Parties"). Background A. Partner owns, licenses, and provides certain services via the Internet through a Web site owned and operated by Partner ("Partner Site"). B. Merchant provides certain services and sells certain products via the Internet through a Web site owned and operated by Merchant currently located at www.polynesianbotanicals.com (the "Merchant Site"). C. Partner and Merchant are each enrolled in The Mals E m Tracker Affiliate Program D. Partner and Merchant desire to enter into a strategic affiliate relationship to promote the Merchant Site to users of the Partner Site (the "Partner Users") in accordance with the terms and conditions of this Agreement and in exchange for the consideration recited herein. Enrollment To begin the enrollment process, you must submit a completed Program application online at: http://www.polynesianbotanicals.com/affiliates.htm. We will evaluate your application and promptly notify you of your acceptance or rejection. We may reject your application if we determine, in our sole discretion, that your Web site is not suitable for the Program for any reason, including but not limited to, inclusion of content that is in any way unlawful, harmful, threatening, defamatory, obscene, harassing or racially, ethnically, or otherwise objectionable. Unsuitable Web sites include, without limitation, sites that contain, or link to, (i) sexually explicit, pornographic, or obscene content (whether in text or graphics), (ii) speech or images that are offensive, profane, hateful, threatening, defamatory, libelous, harassing, or discriminatory (whether based on race, ethnicity, creed, religion, gender, sexual orientation, physical disability, or otherwise), (iii) graphic violence (which may include certain types of game sites), (iv) content related to liquor, tobacco, firearms, drugs, gambling, crime, or death, (v) politically sensitive or controversial issues (e.g. abortion, capital punishment) or other political content (e.g. lobbyists, political campaigns) or (vi) any unlawful behavior or conduct, including materials that infringe our intellectual property rights or those of any third party. If we reject your application, you may reapply to the Program at any time. However, we may, at our discretion, permanently bar you from participation in the Program if your Site or business is inconsistent with our objectives or the operation of our Program. If we do so, we will inform you of our decision. Terms And Conditions In consideration of the promises set forth below, the parties agree as follows: 1. Offers and Engagements 1.1. From time to time, Merchant may post offers to pay to other participants a specified commission in return for certain advertising services leading to a Qualifying Link (defined below). If such offers receive an identification number from The Program they will be deemed to be an "Offer" for purposes of this Agreement. The term "Offer" will also include any counter-offers resulting from an Offer. 1.2. If an Offer made by one party is accepted by the other party in accordance with the Offer's terms an "Engagement" will have been formed. Each Engagement will have the same identification number as the original Offer that led to the Engagement and will be governed by the terms and conditions of this Agreement. However, in the event of any inconsistency between the terms of the Engagement and the terms of this Agreement, the terms of the Engagement will govern. 1.3. At any time before or after Partner provides a Qualifying Link, Merchant may, with or without notice, (a) change, suspend, revoke, or discontinue any aspect of an Offer or an Engagement or this Agreement or (b) remove, alter, or modify any graphic or banner ad submitted by Merchant for an Offer or an Engagement. Partner must promptly comply with any request from Merchant to remove, alter or modify any graphic, trademark, banner ad, or logo submitted by Merchant that is being used by Partner as part of an Engagement. 2. Partner's Responsibilities 2.1. For the purposes of this Agreement, a "Link" will be defined as a hyperlink, button, banner, or other user interface established within one Web site to another Web site through which users of the first Web site can access the second Web site. Partner will link the Partner Site to areas within the Merchant Site using Links to the Merchant Site in accordance with the special URLs specified in the Engagement (the "Required URLs"), as may be amended from time to time by Merchant. To the extent Merchant chooses to add a Required URL, Partner must add a corresponding Link to the Merchant Site within ten (10) business days of Partner's receipt of notice thereof from Merchant. Partner may post as many Links to the Required URLs as it wishes on the Partner's Site. The position, prominence and nature of the Links on the Partner's Site must comply with any requirements specified in the Engagement, but otherwise will be in the discretion of Partner. All Links that Partner uses in the Program will be provided to Partner from the Mals E m Tracker Affiliate Program servers. 2.2. Partner may not make any representations, warranties, or other statements concerning Merchant, the Merchant Site, any of Merchant's products or services, or the Merchant Site policies, except as expressly authorized under the terms of the Engagement. 2.3. Partner is responsible for notifying Merchant and The Mals E m Tracker Affiliate Program servers of any malfunctioning of the Required URLs or other problems with Partner's participation in the Engagement. Merchant will respond to all concerns upon notification by Partner. 3. Commissions 3.1. Merchant will pay Partner the commission specified in the Engagement (the "Partner Revenue Share") if Merchant sells to a visitor to the Merchant Site (a "Customer") a product or service that is the subject of the Engagement and if that Customer accessed the Merchant Site and purchased the product or service via a Qualifying Link. The Partner Revenue Share will not include any refunds, chargebacks, bad debt, taxes, or shipping and handling costs. In no event will Partner receive any compensation for purchases made on the Merchant Site that do not originate directly (in each instance) through a Qualifying Link. In no event will Partner receive any compensation for purchases made on the Merchant Site that are rejected by Merchant for reasons including, without limitation, fraud, cancellation, or non-compliance with any reasonable requirements established by Merchant as a condition of sale. Merchant will pay commissions on merchandise purchases (excluding gift cards and gift certificates), less taxes, shipping and handling that are shipped to residents of, and addresses within, the Continental United States and Canada only. 3.2. A "Qualifying Link" is a link from the Partner Site to the Merchant Site using one of the Required URLs or any other URL provided by Merchant for use. If it is the last link to the Merchant Site that the Customer uses during a Session where a sale of a product or a service to Customer occurs. A "Session" is the period of time beginning with a Customer's initial contact with the Merchant Site via a link from the Partner Site and terminating when the Customer either returns to the Merchant Site via a link from a site other than the Partner Site or the Engagement expires or is terminated. 3.3. Merchant will have the sole right and responsibility to process all orders made by Customers. Partner acknowledges that all agreements relating to sales to Customers will be between Merchant and the applicable Customer. 3.4. All determinations of Qualifying Links and whether a commission is payable will be made by The Mals E m Tracker Affiliate Program and will be final and binding on both Merchant and Partner. Prices for the products and services sold on the Merchant Site will be set by Merchant in its sole discretion. 4. Ownership and Licenses 4.1. Between the parties Merchant owns and will retain all rights, title, and interest in its names, logos, trademarks, service marks, trade dress, copyrights, and proprietary technology, including, without limitation, those names, logos, trademarks, service marks, trade dress, copyrights and proprietary technology currently used or which may be developed and/or used by it in the future. 4.2. Merchant grants Partner a revocable, non-exclusive, worldwide license to use, reproduce, and transmit Merchant's names, logos, trademarks, service marks, trade dress, and proprietary technology (the "Merchant Intellectual Property"), as designated in the Engagement or during the enrollment process on the Partner Site solely for the purpose of creating links from the Partner Site to the Merchant Site during Engagements. Except as expressly set forth in this Agreement or permitted by applicable law, Partner may not copy, distribute, modify, reverse engineer, or create derivative works from the Merchant Intellectual Property. Partner may not sublicense, assign, or transfer any such licenses, and any attempt at such sublicense, assignment, or transfer is void. Partner will not, without prior written authorization from Merchant, (i) display any Web pages of the Merchant Site except as otherwise provided in this Agreement; (ii) cache, store or copy any portion of the Merchant Site; (iii) modify or alter any pages of the Merchant Site, including, without limitation, by removing any proprietary rights notices on the Merchant Site; (iv) frame any portion of the Merchant Site in conjunction with any materials that violate or infringe any right of any third party or in conjunction with any materials which Merchant, in its sole discretion, deems objectionable. 4.3 Upon Merchant's request, Partner must immediately remove from the Partner Site any Link to the Merchant Site which is displayed on a page that Merchant, in its sole discretion, deems objectionable. 4.4 Partner may not, without obtaining Merchant's prior written consent, use any domain name on the Partner Site to redirect users of the Partner Site directly to the Merchant Site. 4.5 Partner may not use the polynesianbotanicals.com or Polynesian Botanicals names, or any variation thereof, in any manner not expressly authorized under this Agreement, including, without limitation, the following: Partner may not post polynesianbotanicals.com sales or promotions on the Partner Site without Merchant's prior written consent; Partner may not use the polynesianbotanicals.com or Polynesian Botanicals names or trademarks, or any variation thereof, including, without limitation, names that are misspellings of the Polynesian Botanicals name, in metatags, in hidden text or source code, in e-mails or newsletters, in searchable keywords, in Partner's ad copy, or in Partner's domain or sub-domain or any other part of Partner's URL; Partner may not engineer the Partner Site in a manner that pulls Internet traffic away from the polynesianbotanicals.com Site; Partner may not engineer the Partner Site in a manner that would be considered "keyword stuffing," such as using terms in hidden or live text that is meant to attract search engine spiders in order to determine higher relevancy to polynesianbotancials.com; Partner may not use redirect URLs (ads that contain display URL that automatically redirect to the Merchant Site), Bridge pages (ads for webpages that act as an intermediary, whose sole purpose is to link or redirect traffic to the Merchant Site), or "framing" or "wrapping" (ads for webpages that replicate the look and feel of the polynesianbotanicals.com site); Partner may not launch the Merchant Site directly from search engine listings or from the Partner Site unless the visitor clicks through a Polynesian Botanicals banner, logo or product; Partner may not bid on any keyword or keyword strings on any Pay per Click Search Engines that is or includes one of Polynesian Botanicals trademarks or a derivation of a trademark, or any other word or term that is likely to cause confusion regarding its affiliation with polynesianbotanicals.com or Polynesian Botanicals. Some examples of these keywords include, but are not limited to: 'Polynesian Botanicals', 'Polynesian', 'polynesianbotanicals.com', 'Polynesian skincare', 'Polynesian skincare and spa collection', 'Polynesian Botanicals store'. Violation of any of the foregoing prohibitions may result in, among other things, the immediate termination of this Agreement and the commencement of an action by Merchant against Partner seeking, without limitation, injunctive relief and/or recovery of actually, statutory and punitive damages. 5. Termination 5.1. Either Party may terminate any Engagement at any time by deleting its acceptance of the Engagement through The Mals E m Tracker Affiliate Program. Termination of an Engagement will not terminate this Agreement or any other Engagement. 5.2. Either Party may terminate this Agreement at any time, for any reason, provided that, except as set forth in Section 4.5 of this Agreement, such Party provides notice of such termination to the other Party and to The Mals E m Tracker Affiliate Program. Termination of this Agreement will also terminate any outstanding Engagements. However, all rights to payment, causes of action and any provisions which by their terms are intended to survive termination, will survive termination of this Agreement. 6. Representations 6.1. Each Party represents to the other that (a) it has the authority to enter into this Agreement and sufficient rights to grant any licenses granted hereby, and (b) any material which is provided to the other party and displayed on the other Party's site will not (i) infringe on any third party's copyright, patent, trademark, trade secret, or other proprietary rights or right of publicity or privacy; (ii) violate any applicable law, statute, ordinance, or regulation; (iii) be defamatory or libelous; (iv) be lewd, pornographic, or obscene; (v) violate any laws regarding unfair competition, anti-discrimination or false advertising; (vi) promote violence or contain hate speech; or (vii) contain viruses, trojan horses, worms, time bombs, cancelbots, or other similar harmful or deleterious programming routines. 6.2. EXCEPT FOR THE ABOVE REPRESENTATIONS NEITHER PARTY MAKES ANY REPRESENTATIONS OR WARRANTIES TO THE OTHER PARTY, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. 7. Indemnification Partner agrees to indemnify, defend, and hold harmless the Merchant and its owners, directors, officers, employees, and agents, from and against any and all liability, claims, losses, damages, injuries, or expenses (including reasonable attorneys' fees) arising out of this Agreement. 8. Limitation of Liability 8.1. In no event will either Party be liable to the other Party for any direct, indirect, special, exemplary, consequential, or incidental damages arising from or in connection with this Agreement, even if informed of the possibility of such damages. In no event will the Aggregate Liability of Merchant exceed the total undisputed commissions due and owing Partner hereunder. 9. General 9.1. Each Party will act as an independent contractor and will have no authority to obligate or bind the other in any respect. 9.2. The Parties agree that The Mals E m Tracker Affiliate Program and Pappashop are intended third party’s under this Agreement. 9.3. This Agreement has been made in and will be construed and enforced in accordance with the laws of the state of California; Ventura County located in California, USA. 9.4. Once partner has applied to the Polynesian Botanicals affiliate program; the Affiliate Agreement will automatically be enforced; whether the partner has been accepted or declined into the affiliate program. The provisions of this Agreement are independent of and separable from each other, and no provision will be affected or rendered invalid or unenforceable by virtue of the fact that for any reason any other or others of them may be invalid or unenforceable in whole or in part. DISCLAIMER & PRODUCT STATEMENTS Product statements are for informational purposes only and have not been evaluated by the U.S. Food and Drug Administration. Our products are not intended to treat, cure or prevent any disease or condition. No liability is taken by Polynesian Botanicals or its owners, employees, shareholders or affiliates for any claims arising out of the misuse of any Polynesian Botanical product. Although great care and research has gone into creating the contents, much of Aromatherapy and the said benefits of essential oils are alternative treatments and not meant to be used as a substitute for modern medical intervention. Our products are not for consumption. No liability will be assumed by Polynesian Botanicals or its owners, employees, shareholders or affiliates for any claims arising out of the misuse of our products sold or manufactured by Polynesian Botanicals. If you are pregnant or nursing a baby, have heart disease, epilepsy, high blood pressure or diabetes, seek the advice of a health professional before using any essential oils or Polynesian Botanical product. It is recommended to test all skin products before using. Apply a small amount to the skin on your inner arm. Do not use if redness or irritation occurs. THIRD-PARTY LINKS In an attempt to provide increased value to our visitors, Portofino Spa Essentials, LLC may link to sites operated by third parties. However, even if the third party is affiliated with Portofino Spa Essentials, LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Portofino Spa Essentials, LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Portofino Spa Essentials, LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work). RETURN POLICY (RETAIL) We hope you love everything you order from Polynesian Botanicals. Should you be less than happy with any purchase you've ordered at polynesianbotanicals.com we will be happy to refund your purchase or exchange it for another product within 30 days along with your original receipt. We will refund you the price of the unopened product(s) upon receiving the item(s). Opened items can be returned for a credit towards our products online at polynesianbotanicals.com, only. When items are purchased as a set, we can only accept returns of complete sets (unopened), not individual items. All refunds are credited to the original pay method. No cash refunds. Send your package via an insured and prepaid method (we recommend UPS or Fed–Ex). Insurance protects you in case the items are damaged or lost in transit. If you receive merchandise that was damaged during shipment, you must contact the shipper immediately and notify us within 2 days. As soon as we are notified either by e-mail support@polynesianbotanicals.com (or) via phone (805) 201.0628 we will be happy to re-ship your product, however, you will be charged again for the cost. It is the customers responsibility to file a claim with the shipper and receive reimbursement. It is also important that you keep the damaged box and all contents for inspection to prove your claim. UPS, DHL and Federal Ex must have this in order to approve a damage claim. Carefully package the items in the original shipping box or any suitable shipping carton using plenty of padding material to protect the product(s) and include a copy of your invoice. IMPORTANT: Make sure the items are well protected and packaged similar to the way you received them. Whenever possible, use the same packaging that was used to ship the items to you. Items must be received unopened for a refund. Include your packing slip (or invoice number) and please let us know the reason for the return. Shipping and handling fees are not refundable on returns or exchanges. Once we receive your return package, we will issue you a refund or credit for the price of the products you returned (including tax, if any). If you paid by credit card, we will charge-back the amount to your credit card -- if you paid by check or money order, we will mail you a check. Please note: we "do not" refund shipping and handling charges. Please allow up to 14 days for us to receive and process your refund or exchange. We will notify you via email once the refund has been issued. Address for returns Send returns to: Portofino Spa Essentials, LLC C/O Polynesian Botanicals Returns Department 2109 Spyglass Trail West Oxnard, CA 93036-2791 RETAIL RETURNS If you purchased our products from a retailer other than PolynesianBotanicals.com you must contact the location you made the purchase to find out if they offer returns or exchanges, if any. ORDER STATUS We process orders Monday through Friday (excluding major holidays) in the order in which they are received. Please expect approximately 3-10 business days for the processing and shipping of an order. SHIPPING & HANDLING (RETAIL) Our shipping carriers are DHL, USPS, FED-Ex, & UPS. All orders shipped within the Continental United States will be shipped via ground by one of the following carriers. Orders will be processed within 3-10 business days. Please expect delivery within 5 - 10 business days from ship date. Express shipping is available for an additional fee (due to product availability) please contact us at: support@polynesianbotanicals.com for a quote. At this time we "do not" ship to Military APO/FPO addresses or Post Office Boxes. Orders can ONLY be billed or shipped to destinations within the United States and Canada. Please Note: There will be an additional shipping fee for products shipped outside the Continental US. Packages that are returned due to incorrect shipping information by the customer will be charged an additional shipping fee. Shipping & Handling charges are non-refundable. INTERNATIONAL SHIPPING CANADA Orders shipped to Canada are processed within 5-10 business days. We ship via DHL, FED-Ex or UPS, please expect delivery within 7 - 14 business days from ship date. Please note: All orders shipped to Canada are subject to applicable duties and taxes and are the responsibility of the customer. Please check with your local customs office for details on how these charges are assessed and applied. Packages that are returned due to unpaid duties and customs and/or incorrect shipping information by the customer, will be charged an additional shipping fee. Please Note: UPS, DHL and FED-Ex will not forward packages to Canada without a valid phone number. Please provide a valid phone number with your order. INTERNATIONAL LOCATIONS OTHER THAN THE CONTINENTAL UNITED STATES & CANADA At this time products can only be billed and/or shipped to destinations within the Continental United States and Canada. We apologize for any inconvenience. If you have a billing and shipping address within the continental United States or Canada we will gladly accept your order. RULES AND RESTRICTIONS *ALL PURCHASES ARE SUBJECT TO BANK AUTHORIZATION PRIOR TO PROCESSING. ONLY AUTHORIZED PURCHASES WILL BE PROCESSED AND SHIPPED. IF YOUR ORDER CANNOT BE PROCESSED, AN EMAIL NOTIFICATION WILL BE SENT.